FAQ / Oft gestellte Fragen Challenges with Gitlab

Challenges with the Gitlab password

We encountered several challanges users have with Gitlab and its login over time:

The confirmation eMail for the initial login / The password reset eMail

I did not receive the eMail:

I dont know to which email address or mailbox Gitlab has send the confirmation / password reset eMail

I can not read the eMail / the eMail is empty / there is no link in the eMail

The issue here lies with the usage of a not standard-conform mailclient. The fastest solution is our Webmailclient.

Forgotten initial Password

I do not have the initial Password because I forgot it, did not remember it when it was displayed etc.

In this case you can go to the sign-in page of gitlab. There you will find the “Forgot password?” Link to the right above the “sign in” button. Hit that link. Enter yout CIP Mailaddress on the next page. Should you not know your CIP Mailaddress you can look it up by login into CipConf with your LMU Campus Id. After finishing the Gitlab Password Reset Dialogs an eMail with a password reset link will be sent to your CIP Mailaddress. If you experience troubles with accessing that eMail please read above. IMPORTANT: you need to activate yout gitlab account through the link in the initial eMail before you can reset your password. If you no longer have this eMail please contact the RBG.

I can not sign in to gitlab

You dont have a gitlab account.

Sign on for Gitlab.

The Gitlab eMails are sent to your CIP Address/Mailbox. You can access the Mails there via your customary Mailclient. (Configinfo). Or you can use our Webmailclient.

I have repeatedly changed my password and it still is not working.

Wrong login used

The correct login is your CIP Account. Neither the LMU Campus ID nor the LRZ Account work.

Wrong Format

Just use your CIP Account. No “@cip….” required.

Wrong password

Gitlab password is different to CIP password. Read the section above for help.

The Gitlab eMails are sent to your CIP Address/Mailbox. You can access the Mails there via your customary Mailclient. (Configinfo). Or you can use our Webmailclient.

Wrong Gitlab

We are running an independent Gitlab Instance optimized for our own needs under a different address. There are also further Gitlab Instances throughout the LMU. The LRZ is running another Instance for example.

Please make sure you are using the correct URL: https://gitlab2.cip.ifi.lmu.de.

I forget my GitLab/CIP account

The GitLab account name is the same as your CIp account name. If you forget your CIP account you can look it up by login into CipConf with your LMU Campus Id.

Out GitLab u Unser GitLab verwendet als Kennung den selben Kennungsnamen wie ihre
CIP Kennung. Sollte man diese nicht wissen, so kann man sich über CipConf und seiner LMU Campus Id einloggen, dort wird alles nötige angezeigt.

I can not sign up for gitlab

Problems to find the Gitlab sign up in CipConf

Infos for an new gitlab account: Sign on for Gitlab

Please remember to use your CIP Account for sign in to CipConf. If you have no CIP Account, please read this info.

Wrong Gitlab Sign Up

We are running an independent Gitlab Instance optimized for our own needs under a different address. There are also further Gitlab Instances throughout the LMU. The LRZ is running another Instance for example.

Please make sure you are intend to use our Gitlab and use our Sign Up Website CipConf.

After sign up you get the following error message: gitlab account already exists

This indicates you already have an gitlab account at our GitLab. In this case you can go to the sign-in page of gitlab. There you will find the “Forgot password?” Link to the right above the “sign in” button. Hit that link. Enter yout CIP Mailaddress on the next page.

Read the email send to you from GitLab and use the included passwort reset link.